Returns & Exchanges
At Nanoleaf, we want you to be completely satisfied with your smart lighting experience. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Pack Your Gear
Place the Nanoleaf products in their original packaging, ensuring all panels, controllers, and power supplies are included.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing