Frequently Asked Questions
Everything you need to know about your Nanoleaf lighting experience.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, with tracking provided via email.
Do Nanoleaf products require a dedicated hub?
Most Nanoleaf products connect directly via Wi-Fi, Bluetooth, or Thread and do not require a separate hub. However, some advanced features may require a Matter-compatible controller.
What is your return policy for smart lighting kits?
We offer a 30-day return policy for all products in their original packaging. If you are not satisfied with your purchase, contact our support team to initiate a return or exchange.
Are Nanoleaf light panels compatible with voice assistants?
Yes, our products are fully compatible with Apple HomeKit, Google Assistant, and Amazon Alexa for seamless voice control and automation.
How do I mount the panels without damaging my walls?
Each kit includes specialized adhesive mounting tape designed to hold the panels securely and be removed cleanly without damaging your wall surface.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm at checkout.